Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
While we do our best to ensure timely delivery of all orders, please note that shipping delays may occur due to unforeseen circumstances such as weather, natural disasters, or carrier delays. We appreciate your patience and understanding in such situations.
Domestic Shipping Rates
We offer a flat rate of AUD 7.5 for shipping to Australia.
Free shipping for orders over AUD 80.
|
Shipping option |
Estimated delivery time |
Price |
|
Free Standard Shipping |
2 to 7 business days |
Free |
|
Standard Shipping |
2 to 7 business days |
AUD 7.50 |
Shipping From Korea (Out of Stock in AU)
If the item is out of stock in Australia, it will be shipped from Korea.
The shipping period is 4-9 days, and it will be delivered via FedEx or YSL.
The shipping fee will be the same as the domestic shipping rate.
|
Shipping option |
Estimated delivery time |
Price |
|
Free Shipping from Korea |
4 to 9 business days |
Free |
|
Shipping from Korea |
4 to 9 business days |
AUD 7.50 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@mutoface.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Please view our return information page here.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@mutoface.com.au with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at contact@mutoface.com.au.